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Companies are investing heavily in AI-powered tools, hoping to automate tasks, improve efficiency, and ultimately, boost their bottom line. This trend is fueled by the promise of AI to solve complex problems, reduce human error, and accelerate development cycles. AI can analyze vast amounts of data, identify patterns, and generate insights that humans might miss.
* **Customer-Centric Digital Transformation:
* Jason English, director and principal analyst at Intellyx, will be discussing the importance of digital transformation and its impact on the customer experience. * Intellyx is an IT analysis firm that provides independent and objective analysis of technology solutions. * English’s focus is on the customer, not the technology, and he emphasizes the importance of understanding the customer’s needs and pain points.
Moderator: David Rubinstein, editor-in-chief at SD Times, who has been covering the software development industry for 25 years and has seen the problems that arise from moving to new processes and technology too quickly, before the creators later have to admit, “I guess we didn’t think this all the way through.”
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